dtv99's Privacy Policy

1 Introduction and Scope

dtv99 is a safe and reliable online entertainment platform serving players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how dtv99 collects, uses, discloses, and protects your personal information ("Information").

This policy applies to the dtv99.cam website and all associated services, mobile applications, and promotional activities. By using dtv99's services, you acknowledge that you have read this policy and understood its terms.

The scope of this policy covers: the registration process, account management, financial transactions, gaming activity, customer service communications, and participation in promotional activities.

2 What Information We Collect

dtv99 may collect the following types of information:

2.1 Information Provided Directly:

• Full name and date of birth (for age verification)
• Email address and contact details
• Residential address and nationality
• National ID or passport details (for identity verification)
• Financial information: bKash, Nagad, Rocket, or Upay account numbers, bank account details
• Your chosen username and password

2.2 Automatically Collected Information:

• IP address and device information (type, operating system, browser)
• Log data: page visits, click patterns, session duration
• Geographic location (approximate, IP-based)
• Information obtained from cookies and similar tracking technologies
• Gaming activity, betting history, and transaction records

2.3 Information Received from Third Parties:

• Transaction verification information from payment processors (bKash, Nagad, Rocket, Upay)
• Information from identity verification service providers
• Information from fraud prevention services

3 Purpose of Using Information

dtv99 uses your information for the following legitimate purposes:

• Account Management: Creating, managing, and maintaining your account
• Identity Verification: Completing the "Know Your Customer" (KYC) process and confirming age (21+ rule)
• Financial Transactions: Processing deposits, withdrawals, and other financial activities
• Service Improvement: Improving our platform, gaming experience, and user interface
• Security: Preventing fraud, money laundering, and other illegal activities
• Responsible Gaming: Identifying problematic gambling patterns and providing necessary support
• Customer Service: Resolving your questions and complaints
• Legal Compliance: Complying with applicable laws and regulations
• Promotional Communications: Informing you about bonus offers, competitions, and updates (with your consent)

4 Disclosure of Information and Sharing with Third Parties

dtv99 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners — to complete transactions
• Identity verification services — for the KYC process
• Technology and infrastructure service providers — for platform operations
• Security and fraud prevention services

4.2 Legal Requirements:

• To comply with court orders or legal proceedings
• To comply with anti-money laundering (AML) regulations
• To respond to legitimate requests from government or regulatory bodies
• To protect our legal rights or establish legal claims

4.3 Business Transfers:

In the event of a change of ownership, merger, or acquisition of dtv99, user information may form part of the transferred assets. You will be notified in advance in such cases.

5 Data Protection and Security

dtv99 applies industry-standard security measures to keep your information secure. Our security framework includes:

• SSL/TLS Encryption: All information sent to and received from the website is encrypted
• Data Encryption: Stored sensitive information is kept in encrypted form
• Access Control: Only authorized staff can access information on a need-to-know basis
• Regular Audits: Security measures are regularly assessed and tested
• Firewall and Monitoring: Round-the-clock monitoring to prevent unauthorized access
• Two-Factor Authentication: An additional layer of verification to protect your account

While we follow the highest industry standards, no digital system is completely impenetrable. We are committed to responding quickly to any security incident and will notify affected users where required by law.

You also have your own responsibility for the security of your account: use a strong, unique password and never share your login details with any third party.

6 Data Retention Period

dtv99 retains your information for as long as is reasonably necessary to fulfil the required purposes or as legally required:

• Active Account Information: Throughout the entire period the account remains active
• Transaction Records: For the period required under financial regulations
• KYC Documents: For the period determined by legal requirements
• After Account Closure: For as long as necessary due to legal or regulatory obligations
• Marketing Information: Deleted as soon as possible after consent is withdrawn

Once the retention requirement ends, we securely and irreversibly delete or anonymise your information.

7 Cookies and Tracking Technologies

dtv99 uses cookies and similar technologies to provide an enhanced user experience. We use the following types of cookies:

7.1 Essential Cookies:

These cookies are essential for the basic functionality of the site. They maintain your login session, ensure security, and remember preferences. These cookies cannot be disabled as doing so would impair site functionality.

7.2 Functional Cookies:

These cookies remember your language preferences, device settings, and other personalisation preferences so that a customised experience is provided on each of your visits.

7.3 Analytical Cookies:

These help us understand which pages are visited most, how users navigate the site, and where there are opportunities for improvement. This information is analysed in aggregate.

8 User Rights

As a registered member of dtv99, you have the following rights:

• Right to Access: The right to request information about what data we hold about you
• Right to Correction: The right to request correction of inaccurate or incomplete information
• Right to Deletion: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it)
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances
• Right to Portability: The right to receive your information in a structured, commonly used format
• Right to Object: The right to object to the processing of your information for marketing purposes
• Right to Withdraw Consent: The right to withdraw your consent at any time

To exercise these rights, contact us at [email protected]. We will respond to your request as quickly as possible in accordance with applicable law.

Please note that in some cases legal obligations or legitimate business interests may prevent us from fulfilling your request. In such cases we will clearly explain the reasons to you.

9 Protection of Minors

dtv99's services are for adults aged 21 or over only. We do not intentionally collect information from or permit anyone under the age of 21 to operate an account.

We verify age during the registration process. If we discover that a user is under the age of 21, we will immediately close their account and delete their information.

If you believe that a minor has registered on our platform, please notify us immediately at [email protected].

10 International Data Transfers

Due to the nature of our services, your information may be processed or stored on servers outside Bangladesh. In such cases we ensure that:

• Adequate security measures are maintained for data transfers
• All third parties we work with follow high standards of data protection
• Appropriate contractual safeguards are in place for data protection

11 Relationship with Responsible Gaming

As part of our commitment to responsible gaming, we may analyze information about your gaming activity to identify problematic patterns of play. This analysis is carried out for your protection and to provide you with timely support and intervention.

Visit our Responsible Gaming page to learn more about responsible gaming.

12 Policy Changes & Updates

dtv99 reserves the right to change or update this privacy policy at any time. In the case of significant changes, we will:

• Display a prominent notice on the platform
• Notify you by email before the changes take effect
• Update the "Last Updated" date on this page

If you continue using the service after changes are made, you will be considered to have accepted the updated policy. If you do not agree to the policy changes, you may request to close your account.